Privacy Policy
Effective Date: September 20, 2026
Rochester Remodeling LLC (“Rochester Remodeling,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through rochesterremodelingllc.com (the “Site”), how we use it, and the choices you have.
1. Information We Collect
Information you provide to us. When you request a quote, contact us, or fill out a form on the Site, we collect what you submit, which may include your name, phone number, email address, project type, and any details or messages you include.
Information collected automatically. Like most websites, we and our service providers (such as WordPress.com/Jetpack and, where enabled, Google Analytics) automatically collect certain technical information when you visit the Site, including your IP address, browser type, device information, pages viewed, and referring URLs. See our Cookie Policy for details.
We do not knowingly collect payment card numbers, Social Security numbers, or other sensitive financial information through the Site.
2. How We Use Your Information
We use the information we collect to:
- Respond to quote requests and inquiries, and schedule estimates and appointments
- Communicate with you about your project by phone, text, email, or WhatsApp
- Operate, maintain, and improve the Site
- Understand, in aggregate, how visitors use the Site
- Comply with legal obligations and protect our legal rights
We do not sell your personal information.
3. How We Share Your Information
We do not sell or rent your personal information. We may share it with:
- Service providers who help us run the Site or our business (for example, our website host and email or scheduling tools), who may only use your information to provide services to us
- Subcontractors or trade partners, if needed to prepare an estimate or complete work you’ve requested, and only to the extent necessary
- Legal and safety purposes, if required by law or to protect the rights, property, or safety of Rochester Remodeling, our customers, or others
4. Text, Call, and WhatsApp Communications
If you contact us or request a quote, you may receive calls, texts, or WhatsApp messages from us about your inquiry or project. Message and data rates may apply. You can ask us to stop contacting you through any of these channels at any time.
5. Cookies and Analytics
The Site uses cookies and similar technologies. See our Cookie Policy for details on what we use and how to control them.
6. Data Retention
We keep personal information for as long as needed to respond to your inquiry, complete a project, meet our legal, accounting, or contractual obligations, or as otherwise required by law.
7. Your Choices
You may ask us to access, correct, or delete the personal information we hold about you by emailing info@rochesterremodelingllc.com. We will respond within a reasonable time. Depending on where you live, you may have additional rights under applicable law.
8. Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. Security
We use reasonable administrative and technical safeguards to protect the information we collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Third-Party Links
The Site may link to third-party websites, including our social media pages. We are not responsible for the privacy practices of those third-party sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The Effective Date above reflects the most recent revision. Continued use of the Site after changes are posted means you accept the updated policy.
12. Contact Us
Questions about this Privacy Policy? Contact us:
Rochester Remodeling LLC
Email: info@rochesterremodelingllc.com
Phone: +1 (585) 498-5864
Serving Rochester, Buffalo, and Western New York